Refund policy

Return and Exchange Policy

We hope your little one loves their DROPOUTFIT pieces. If something is not quite right with the size or fit, don't worry. We have kept our return and exchange process simple for parents.

If you need any help just message us on WhatsApp at +92 339 3767688 between 8am and 9pm or email us at info@dropoutfit.com and our team will guide you through everything.

Return and Exchange Conditions

Please make sure the product is unused, unworn and unwashed with all its original tags and packaging. You can try the item on your baby for size but it should stay in its original condition. We will not be able to accept products that come back damaged, stained or used or with missing parts unless the fault was ours.

Gift sets and multi piece sets such as Frock Gift Sets, 10 Piece Starter Sets and Packs of 3 need to be sent back complete with every piece included.

Sale items cannot be returned or exchanged. But if you receive a faulty or wrong item from the sale we will still be happy to sort it out for you.

Timeframe

You can request a return or exchange within 7 working days of receiving your order. We are sorry but we cannot accept requests after this time.

How to Return or Exchange

First send us a message on WhatsApp or email with your order number and tell us whether you want a refund or an exchange. Then pack the item securely along with the original invoice and write down the reason such as size or a faulty piece. Please write Return Item or Exchange Item on your parcel so it reaches the right team. Finally send it through a traceable courier or registered post to our address given below. The shipping cost for sending the item back is paid by the customer.

Faulty or Wrong Items

If your order arrives damaged, faulty or not what you ordered please let us know within 48 hours of delivery and share clear photos of the product and packaging. Once we check it we will send you a replacement and you will not pay anything extra for delivery.

Refunds

If you return an item we will give you a cash refund. Once we receive and check the item we will let you know and send your refund for the price of the product. Delivery charges are not refundable.

Please Note

Delivery charges are not refundable on returns or exchanges. For exchanges the customer pays for sending the item back and for the delivery of the new item. All exchanges depend on stock availability. We will process your request once we receive and check the product. We will update you by SMS, WhatsApp or email when your parcel reaches us and your new item will be sent out within 4 to 7 working days.

About Colours

We do our best to show every product as it really looks. Still the colour may look slightly different because of lighting in photos, your phone or screen settings or natural variation in fabric dye. These small differences are not a reason for return or exchange.

Contact Us

WhatsApp us at +92 339 3767688 from 8am to 9pm
Email us at info@dropoutfit.com
Our address is Plot# C-I, 10, Industrial Area Sector 6B North Karachi, Karachi, 75850